Hi Rylana, not sure if you have Vista or XP, but what you have to do is update your display driver. This varies from computer to computer.You can either go through control panel, or do this.Right click on desktop. Click on Properties, click the settings tab. This will tell you what display adapter you have.
Once you have this, go to the company. With me it was Intel G33/G31 Express Chipset. I went on Intel's site and found the latest driver. Intel have a groovy page that tests your driver and gives you the latest one. Then all was well.Good luck. I still think it's crap that a scanner requires the latest latest driver though. I bought one too and contacted them and they were really helpful.Here is what they wrote:The email:Dear Customer, Please refer following steps for the device.
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New Driver can be download from 1. Check the computer system to make sure it is 32 bit or 64 bit. Windows XP Steps to check computer system is: right click 'MY COMPUTER' - PROPERTY - 'GENERAL INFO. ' ( on this window, infor. Should listed as MICROSOFT WINDOWNS XT, VERSION #, SERVICE PACK etc.
Please go through this window to find out if the PC is 32 or 64. If you cannot find any info. Related to this, that means your PC is 32 bit. Then the driver you need to choose is 'installation x 86 / 32 bit' Windows Vista Steps: START -CONTROL PANEL - SYSTEM & MAINTENANCE - SYSTEM - SYSTEM TYPE: this will tell you the pC is 32 bit or 64 bit 2.
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Close UAC for windows VISTA ( Please refer attachment 'USE IN VISTA' for details,( if your PC is windows xp, please ingore this step ) 3. Instal hardware driver manually ( Please refer attached 'Install tips' for details 4. Also attached Q&A for your reference. Regards!File one (of four).
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I had put up an earlier post that I purchased the $99 one & it worked 1st time. I use PC's a lot & I found that it is very important to follow the instructions closely. It is vital you only load the correct driver. I did not use the updated one - just the one on the CD.Anyway I was asked how I found the unit & its operation. I have been away for a couple of weeks so only got to really use the scanner the past week.I had previously used a HP Scanner with a slide adapter. Had done about 25% of my slides but was not happy with the result so was very interested with this type of scanner.Have now used it for a few days & converted around 400 slides & I am very happy with the result. Picture is far better than the HP scanner.
Found it easy to use - worked out that I needed to wait a little while once the slide was in the machine - for the light to adjust to the slide. Once I worked that out it worked great.Am happy with the $99 purchase so far - not saying how long the scanner will last. If I can get all my slides converted it will be worth it.Regards, Willy.